Return & Refund Policy

At Orivon Jewelers, we want you to be absolutely delighted with your jewelry purchase. If for any reason you are not fully satisfied, our transparent and easy-to-follow return and refund policy is designed to assist you.

Eligible Items for Return or Exchange

We want you to be completely satisfied with your jewelry. Here’s what you can return or exchange:

  • Unworn, undamaged jewelry items

  • Items that still have their original tags attached

  • Returns requested within 30 days from the date you receive your purchase

Important Notes to Keep in Mind:

  • Returns or exchanges are only accepted for items purchased directly from our website, orivonjewelers.com.

  • If you receive a damaged or incorrect item, please contact us within 30 days of receiving your order, providing clear photos to help speed up the process.

  • If you decide to exchange your jewelry after confirming the design, a 30% restocking fee will apply.

  • If your order is in transit and you decide to cancel it, a 30% cancellation fee will be deducted from your refund.

  • If you find that the jewelry style or design is unsuitable, a 30% restocking fee will apply.

How to Make a Return or Exchange

  • Contact Us: To begin the return or exchange process, please reach out to our friendly customer service team via email at support@orivonjewelers.com. Be sure to include your order number and a brief explanation of your return or exchange request.

  • Return Instructions: Once we receive your request, we will provide you with detailed instructions, including the return address and any necessary forms for completing your return.

  • Return Shipment: Please pack your jewelry securely, ideally in its original packaging, to prevent any damage during transit. We recommend using a reliable, trackable shipping service and keeping proof of shipment for your records.

Processing Returns and Exchanges

  • Refunds: Once we receive your returned item and confirm it meets our return criteria, we will process your refund. Refunds will be credited to the original payment method within 5 to 7 business days. Please note that it may take additional time for the refund to appear on your statement depending on your bank or payment processor.

  • Exchanges: If you wish to exchange your jewelry for a different size or design, and it’s available, we will process the exchange at no additional cost. We’ll ship the new item directly to you and notify you if the requested item is out of stock.

Additional Information

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is damaged or incorrect.

  • Time Limits: Returns and exchanges must be initiated within 30 days of receiving your order.

  • Non-Returnable Items: Certain items, such as custom-made jewelry, may have specific return guidelines. These details will be clearly mentioned on the product page.

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately, and we will resolve the issue promptly at no additional charge to you.

Need Help? We’re Here for You!

If you have any questions or need further clarification regarding our return and refund policy, don’t hesitate to contact our customer service team at support@orivonjewelers.com. We’re always happy to assist you!