At Orivon Jewelers, we understand that finding the perfect fit or design for your jewelry can sometimes be a challenge. That’s why we offer a straightforward and stress-free exchange policy to ensure you're completely happy with your purchase. Here’s everything you need to know about exchanging your jewelry item for a different size, design, or color.
Eligible Items for Exchange
You can exchange the following jewelry items:
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Unworn, undamaged, and unaltered items.
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Products that still have their original tags attached.
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Items in the same condition as when you received them, including all packaging.
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Purchases made within 30 days of receiving your order (please refer to your receipt for the exact date).
Important Information to Note:
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We can only accept exchanges for items originally purchased directly from orivonjewelers.com.
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Certain items, such as custom-made jewelry, may have specific exchange instructions. These details will be clearly provided on the product page.
How to Start an Exchange
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Step 1: Contact Us
To initiate the exchange, please contact our customer service team via email at support@orivonjewelers.com. When reaching out, kindly include your order number and details about the jewelry item you'd like to exchange, including the size or design you wish to receive. -
Step 2: Return Instructions
Our team will send you all the necessary instructions, including the return address and any required forms to complete the exchange. -
Step 3: Ship Your Return
Carefully pack your jewelry item in its original packaging or a suitable alternative to avoid damage during transit. We recommend using a trackable shipping service for your return and keeping proof of shipment for your records.
What Happens After We Receive Your Return?
Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined in our policy.
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Approved Exchange: If your exchange is approved, we will ship your new item to you at no additional cost (subject to availability).
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Unavailable Item: If the item or design you requested is unavailable, we will process a full refund to the original payment method used for the purchase.
Additional Information
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Exchange Shipping Costs:
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If the exchange is due to our error (e.g., damaged or incorrect item), we will cover the cost of shipping the replacement item.
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For exchanges based on personal preferences (e.g., size or design change), you will be responsible for the return shipping costs.
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Time Limits: All exchanges must be initiated within 30 days of receiving your order.
Have Questions? We’re Here to Help!
If you have any questions or need further assistance regarding our exchange policy, don’t hesitate to contact us at support@orivonjewelers.com. We are always happy to assist you!